Occasionally, after either updates pushed out to the Sonos Controller, or a firmware update pushed out to a Sonos device, the speaker may be dropped from the SonosZP Network and will be unavailable on the Sonos Controller.



Unfortunately, there is no way to manage a Sonos Speaker's connection through the Sonos Controller. 


To get the speaker re-connected to the system, you must use the Sonos Mobile app.


Re-Connecting the Sonos Speaker to the Controller

  1. If not already downloaded. please have an associate at the boutique Download the Sonos Mobile App

  2. Open the Sonos App. If prompted with a set of options, please have them select "Join an Existing System" 
    1. If they are unable to find the Sonos System, please ensure the iPad is connected to the "The Now Massage" Wi-Fi network. 
  3. Click the Gear (Settings) icon in the top-right. 
  4. If not already Signed In, please have the associate Sign In to their Sonos account. It should be the Boutique email (i.e. [email protected]). 
  5. Under "Your System", attempt to find the Speaker that is no longer available on the system. 
    1. If the Sonos Speaker appears, click on the Speaker to check its status. If there are no issues, the speaker has been reconnected, and should re-appear on the Sonos Controller upon restarting the application on the MacBook.
  6. If the speaker is not under "Your System", you may need to select "Add speaker or component".
    1. Doing so will require the Associate at the boutique to be within 10 feet of the speaker to re-pair it to the system. This is potentially hazardous and should be performed under strict supervision to avoid injury. 
    2. If the speaker is available to be added, and if the associate is able to reach the speaker, follow the on-screen instructions to re-pair the speaker to the system.